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Follow up on the latest improvements and updates.
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Now your studio receives automatic emails when a reservation or cancellation is made from Wellhub or TotalPass. 📫 So you have
immediate visibility
of everything that happens, no matter where the reservation comes from. 😎 🇬🇧 English translation below.
💡 Why is it important for your study?
Reservations outside of Fitune also impact your daily operation. Knowing this in time allows you to better organize classes, places and staff.
🟢 With this improvement...
- 📩 You receive notifications of reservations and cancellations made from integrations.
- 🏷️ You clearly identify the originin the email - Now this email comes with a section that says if the reservation was made from Wellhub, TotalPass, or Fitune.
- 📱 You centralize your notifications from Fitune, without depending on several platforms.
⚙️ How to receive these notifications?
- Go to Settings→ Notificaciones de administrador
- Make sure you have Successful BookingandReservation CanceledandReservation Cancelednotificationsactivated.
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Now your studio receives automatic emails whenever a booking or cancellation is made through Wellhub or TotalPass. 📫 This gives you immediate
visibility
into everything that's happening, no matter where the booking comes from. 😎
💡 Why is this important for your studio?
Bookings made outside of Fitune still impact your day-to-day operations. Knowing about them on time helps you better organize classes, capacity, and staff.
🟢 With this improvement, you...
- 📩 Receive notifications for bookings and cancellations made through integrations.
- 🏷️ Clearly identify the source in the email— it now includes a section indicating whether the booking was made through Wellhub, TotalPass, or Fitune.
- 📱 Centralize all notifications in Fitune, without relying on multiple platforms.
⚙️ How to receive these notifications?
- Go to Settings→ Admin notifications
- Make sure the Successful BookingandCanceled Bookingadmin notifications areenabled.
new
Highly requested
📱 WhatsApp button on your website
You can now add a WhatsApp button directly to your website or to your custom domain. This gives your prospects a quick, familiar and direct way to communicate with you, for any reason, before booking or buying.
🇬🇧 English explanation below.
💡 Why is it important for your study?
WhatsApp is the most immediate and effective channel for answering questions. And in the fitness world, solving questions quickly = more sales and bookings.
Prospects often write to ask questions such as:
What class or plan do you recommend if I'm a beginner? , What do I need to bring to the first class, do you have any promotions or special packages? , Can I enroll if I am referred by a student?
If they don't find a way to contact you right away, they just leave.
🟢 With the WhatsApp button
- 📲 You shorten the way to resolve questions- One touch and they're already talking to you, without friction or extra steps.
- 💬 You facilitate all kinds of consultations— From prices and promotions to recommendations, referrals, policies or availability.
- 🤝 You build trust from the first contact— A direct conversation makes the prospect feel accompanied and well cared for.
- 📈 You increase your conversions— By having your prospects on WhatsApp, you can respond quickly and follow up strategically to close more sales.
⚙️ How to activate it on Fitune
- Log in to your Admin account on Fitune → Your Website → Widgets
- Activatethe WhatsApp widget - This feature is available for free within the Fitune Plus and Ultra plan.
- Enter your WhatsApp number- Make sure to enter your number with your country code (required to activate it).
- [Optional] Define a default messagethat will autofill for your customers when they open their WhatsApp app.
- Savethe changes and you're done!
📍 Where is it shown
- On every page of your website or custom domain.
- Visible only to users who haven't logged in or created an account on your site, so you can focus on supporting them with questions, not on receiving messages from converted customers.
👉🏻 If you would like to share suggestions about this button, puedes hacerlo acá.
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You can now enable a WhatsApp widget directly on your Fitune website or custom domain. This gives your prospects a fast, familiar, and direct way to contact you for any reason before booking or purchasing.
💡 Why this is important for your studio
WhatsApp is the fastest and most effective channel for answering questions. And in the fitness world, answering quickly = more sales and bookings.
Prospects often write to ask things like:
Which class or plan do you recommend for a beginner? What should I bring to my first class? Do you offer any promotions or packages? Can I sign up if I was referred by a member?
If they don't find a quick way to reach you, they simply leave.
🟢 With the WhatsApp button, you:
- 📲 Shorten the path to answering questions— One tap, and they're chatting with you instantly, no friction or extra steps.
- 💬 Make all types of inquiries easier— Prices, promotions, recommendations, referrals, policies, availability, and more.
- 🤝 Build trust from the very first contact— Direct conversation makes prospects feel supported and well taken care of.
- 📈 Increase your conversions— Having prospects in WhatsApp allows you to reply quickly and follow up strategically to close more sales.
⚙️ How to activate it in Fitune
- Go to your Fitune Admin → Your Website → Widgets
- Turn ONthe WhatsApp widget — This feature is available for free inside Fitune's Plus and Ultra plans.
- Enter your WhatsApp number— Make sure to include your country code (required to activate).
- [Optional] Add a default pre-filled messagethat will appear for clients when WhatsApp opens.
- Saveyour changes, and you're all set!
📍 Where it appears
- On every page of your Fitune website or custom domain.
- Visible only to users who are not logged in or do not have an account yet—so you can focus on supporting prospects, not receiving messages from existing clients.
👉🏻 If you'd like to share suggestions about this button, you can do so here.
📌 Feature request: Live chat on website // Chat en vivo en el sitio web.
Do you have a hard time contacting customers who book from Wellhub or TotalPass? 😓 From now on, this will be much easier and much more useful for your daily operation.
🇬🇧 Scroll down for the English explanation.
Fitune now automatically synchronizes the mobile number that your customers have registered in their Wellhub or TotalPass app every time they book a class. 🔄✨
This allows you to
locate them quickly
, resolve unexpectedness
and give a smoother experience
before each class.
💡 How does it work and how does it help you?
- 📲 Your studio will always have the most up-to-date number— Every new booking automatically brings the customer's most recent phone number. This means that you can contact him instantly if there are changes, delays, questions, cancellations or emergencies. More order and less hassle.
- ❗ If the number doesn't appear in Fitune— Don't worry. The customer probably doesn't have a number entered in the integration app (for example, in Wellhub it's optional) or hasn't updated it since their last reservation. 💬 This helps you identify who needs to update their information to be able to communicate with them without obstacles.
- 🔁 It is always updated from the integration app— The customer must update their number directly in Wellhub or TotalPass for Fitune to receive it. This way we ensure that the information you see on Fitune is always reliable and recent, without duplicate or outdated data.
⚠️ Keep in mind that if you update the customer number from Fitune, that update doesn't travel to the integration. If you see a profile without a number, you can recommend updating it in their Wellhub or TotalPass app. On your next booking, Fitune will bring it automatically.
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Is it hard for you to contact clients who book through Wellhub or TotalPass? 😓 From now on, this will be much easier and much more helpful for your daily operations.
Fitune now automatically syncs the phone number your clients have registered in their Wellhub or TotalPass app every time they book a class. 🔄✨
This makes it easy to
reach them quickly
, resolve unexpected issues
, and offer a smoother experience
before every class.
💡 How does it work and how does it help?
- 📲 Your studio will always have the most up-to-date number— Every new booking automatically brings in the client's latest phone number. This means you can contact them instantly if there are changes, delays, questions, cancellations, or emergencies. More order, fewer complications.
- ❗ If the number doesn't appear in Fitune— Don't worry. It likely means the client hasn't added a number in the integration app (for example, it's optional in Wellhub) or they haven't updated it since their last reservation. 💬 This helps you identify who needs to update their information so you can reach them without obstacles.
- 🔁 It always updates from the integration app— The client must update their number directly in Wellhub or TotalPass for Fitune to receive it. This ensures that the information you see in Fitune is always reliable and recent, without duplicated or outdated data.
⚠️ Keep in mind that if you update the client's number in Fitune, that update does not sync back to the integration. If you see a profile from Fitune without a number, you can recommend that they update it in their Wellhub or TotalPass app. On their next booking, Fitune will automatically pull it in.
new
Highly requested
Limit how many classes each customer can book per day, week or month 👩🏻🏫
Do you have customers who book several classes a day “just in case”, occupy places that others could use, or make the most of their unlimited memberships? 😮💨
🇬🇧 Scroll down for the English explanation.
As of today, that's in the past. 😌 You can now set booking limits per day, week, and/or month on your unlimited memberships and packages to have more control over how your group classes are booked. 💪🏼🔥
💡 How does this help your study?
- 🎉 Full control and fewer unnecessary cancellations- Set limits perday,weekormonth, using just one, two or all three depending on your studio's rules. You decide what level of control you need. With clear boundaries, you protect your studio and reduce last-minute cancellations.
- 💸 Increase your income by freeing up real places- When compulsive bookmakers stop blocking places, more real customers can book and attend. This improves the distribution of assistance and can increase your income.
- ⚡ Automatic locking and total clarity for your customers- When buying the membership or package, your customers will see from the start how many classes they can book. And when they reach their limit, Fitune will block new bookings and show them exactly when they can book again.
- 🦸🏻 Your staff has superpowers- If your team needs to make an exception, they can override the limit from the Admin. Fitune will notify them when the customer has reached the limit and the staff must confirm it. After confirming, Fitune will record who on your team did it and when, to maintain transparency and internal control.
✅ How do you set it up?
- Log in to your Fitune Admin and go to the tus membresías page.
- Edit an existing membership or create a new one.
- Look for the Group Class Booking Limitationssection
- Set the limits by day, week, or month.
- Save and you're done 🎉
😎 Fitune will automatically apply the limits to customers with those memberships or packages.
If it robs you of peace when some customers “hog” places, this new feature will bring that peace back to you. 😉
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Do you have clients who book multiple classes a day “just in case,” take up spots others could use, or push their unlimited memberships to the limit? 😮💨
Starting today, that shouldn't be a problem anymore. 😌 You can now set booking limits per day, week, and/or month on your unlimited memberships and class packs, giving you full control over how your group classes are booked. 💪🏼🔥
💡 How does this help your studio?
- 🎉 Full control & fewer unnecessary cancellations— Set limits by day, week, or month. Use just one, two, or all three, depending on your studio's rules. You decide the level of control. With clear limits, you protect your studio and reduce last-minute cancellations.
- 💸 Increase your revenue by freeing up real spots- When compulsive bookers stop blocking spots, more real customers can book and attend. This improves attendance distribution and can increase your revenue.
- ⚡ Automatic blocking & full transparency for clients— When buying a membership or pack, clients will see exactly how many classes they can book. And once they reach their limit, Fitune will block new bookings and show them when they'll be able to book again.
- 🦸🏻 Your staff gets superpowers— If your team needs to make an exception, they can override the limit from the Admin. Fitune will alert them when the client has reached their limit, and they'll have to confirm the override. Fitune will record who on your team approved it and when, keeping everything clear and transparent.
✅ How to set it up
- Go to your Fitune Admin and open your memberships page.
- Edit an existing membership or create a new one.
- Look for the Group class booking limitationssection.
- Set your daily, weekly, or monthly limits.
- Save, and done! 🎉
😎 Fitune will automatically apply the limits to the clients who have those memberships or packs.
If it stresses you out when some clients “hog” class spots, this new feature is going to bring back your peace. 😉
We know how frustrating it is not to know who is still active in your study and who left without warning. That's why we launched the new
Expired Membership Report
. 🇬🇧 Scroll down for the English explanation.
With this report you can:
- 👀 Detect customers who canceled or didn't renewal— See who canceled without buying again, and whose membership only expired but continued to purchase others.
- 🔍 Find out why they left— Identify if they bought but never booked, booked a long time ago and didn't return, or if certain memberships tend to end up being abandoned.
- 📲 Contact them instantly— Get their details right away to send them an email or WhatsApp and bring them back.
📍 Access this report in Analytics > Reports > Expired memberships.
✨ It's not just data—it's your plan of action to recover lost customers and ensure that your community continues to grow.
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We know how frustrating it is not knowing who's still active in your studio and who quietly dropped off. That's why we've launched the brand-new
Expired memberships report
.What you'll unlock with this report:
- 👀 Spot clients who canceled or didn't renew— See who canceled without buying again, and who just had one membership expire but kept purchasing others.
- 🔍 Uncover why clients left— Find out if they bought but never booked, booked a while ago and never came back, or if certain memberships are more likely to end in churn.
- 📲 Reach out instantly— Get their contact details right away so you can email or WhatsApp them and bring them back in.
📍 Access this report under Analytics > Reports > Expired Memberships.
✨ This isn't just data—it's your roadmap to winning back lost clients and keeping your community thriving.
We've improved your
Class Reservations
and Appointment Reservations
reports to a faster and more powerful version!✨ Highlights of the reports
- Filter by class or service dates- Get more accurate insights by filtering directly by class or service dates, to instantly see all the reservations for a specific time or session.
- Sort by any column— Find what you need quickly by sorting A—Z or Z—A in any column.
- Export in multiple formats- Take your data wherever you need it with downloads in PDF, CSV, XLSX or JSON.
- Find every detail in one place- Access at a glance all the information for each reservation (class/appointment, customer, assistance and payment).
✨ These improvements make your reports more agile, faster and reliable—saving you time to focus on what matters most: growing your business. 😉
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We've upgraded your
Class Bookings
and Appointment Bookings
reports to a faster, more powerful version!✨ What's new for you
- Filter by class or service dates— Get more accurate insights by filtering directly by class or service dates, so you can instantly see all bookings for a specific schedule or session.
- Sort by any column— Quickly find what you need by sorting A—Z or Z—A across any column.
- Export in multiple formats— Take your data wherever you need it with downloads in PDF, CSV, XLSX, or JSON.
- See every detail in one place— Access all the info you need for each booking (schedule, client, attendance, and payment) at a glance.
✨ These upgrades make your reports smoother, faster, and more reliable—helping you save time and focus on what matters most: running your business. 😉
new
Highly requested
Update membership prices right from your client’s profile 🙌
Did you recently increase your prices (or plan to do so soon) but did some customers keep the old price? You can now edit the price of the next renewal directly from the profile of those customers. 💪🏼
💡 Why you're going to love it
- 🎉 Update the price in the customer profile and it will be automatically applied to subsequent renewals- You no longer need to cancel those customers with the old price to add the membership back to them with the new price.
- 🎯 Flexibility to adjust prices however you want- We know that you can have specific cases, so you can raise or lower the price of membership for specific customers.
- ⚡ Save time and complications- Once you update the price, you can leave it behind and focus on everything else.
- 👀 Full transparency with clear records- In the membership history, you'll be able to see when the change was made and who made it.
✅ How to use it
- Go to the customer's profile and click on the3 pointsof the active membership.
- Select Edit Pricefor the membership and enter the new amount.
- Ready! The change will be applied automatically on the next renewal.
👉🏻
Pro tip
: Review the membership history to see the upgrade log.🇬🇧🇬🇧🇬🇧🇺🇸🇺🇸🇺🇸 ENGLISH 🇺🇸🇺🇸🇺🇸🇬🇧🇬🇧🇬🇧
Did you recently raise your prices (or planning to soon), and some clients stayed under the old price? Now you can edit the next renewal price directly from those client profiles. 🙌
💡 Why you'll love this
- 🎉 Update the price right from the client's profile and it'll automatically apply to future renewals— No need to cancel memberships with old prices and re-add them with the new one.
- 🎯 Flexibility to adjust prices however you need— We know you may have specific cases, so you can increase or decrease membership prices for individual clients.
- ⚡ Save time and skip the hassle— Once you update the price, you're done and free to focus on everything else.
- 👀 Full transparency with clear records— In the membership history, you'll see when the change was made and by whom.
✅ How to use it
- Open the client's profile and click the 3 dotson the active membership.
- Select Edit membership priceand enter the new amount.
- That's it! The change kicks in automatically on the next renewal.
👉🏻
Pro tip
: Check the membership history to see the update recorded.new
Highly requested
📊 Client birthday report available now 🎂
🇬🇧 English explanation below ⬇️
Now you can easily see who is about to have a birthday. This way you can congratulate them, give them a special class, prepare a surprise or strengthen your studio community with a small gesture that will make a difference. 🧁✨
✨ Why is this powerful for your community?
- Build loyalty with small details— A well-celebrated birthday can leave a lasting impression on your customer.
- Build genuine relationships— Your customers will feel like you really know and value them.
- Activate promotions or gifts in a timely way— Plan promotions or special details for birthdays month by month.
🔧 How it works
- Go to Analytics > Reports > Your contacts' birthdays
- Select one or more months.
- You'll see the list of customers whose birthday is in that period, including date of birth, next age and days until their next birthday, customer info.
👉🏻 Only those who have completed their date of birth will appear in their profile. Hurry up and check out who you might surprise this month! 🎉
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Now you can easily see who's about to celebrate their birthday. That way, you can wish them well, offer a special class, plan a surprise, or strengthen your studio community with a small gesture that makes a big difference. 🧁✨
✨ Why is this powerful for your community?
- Build loyalty with small details— A well-celebrated birthday can leave a lasting impression on your client.
- Create genuine relationships— Your clients will feel truly seen and appreciated.
- Offer timely promos or gifts— Plan special birthday promos or surprises each month, effortlessly.
🔧 How it works
- Go to Analytics > Reports > Contact birthdays
- Select one or more months.
- You'll see a list of clients with birthdays in that period, including their birth date, upcoming age, days until their birthday, and profile info.
👉🏻 Only clients who've added their birthdate to their profile will appear. Go check who you could surprise this month! 🎉
📌 Related request: Birthday and first time client notifications.
new
Highly requested
👀 Decide who can see your Analytics & Reports 🚫✅
🇬🇧 English explanation below ⬇️
Do you have coaches, receptionists or assistants who don't need to see your income, active memberships or sales? 💼 Now you can choose if you want certain members of your staff to see (or not) your business statistics and reports.
✨ Why is this useful for your study?
- You decide what everyone sees- Give visibility of your revenues, reports, and business metrics to accountants or partners, but hide this info from operational staff.
- Avoid distractions— Operational roles can focus on their own without seeing data that isn't necessary for them.
🔧 How it works
- Go to Settings > Personal.
- Edit the team member, and go to the Permissions tab.
- Turn on or turn off the 3rd advanced option (Show Analytics pages) and save your change.
👉 If you turn it off, the person will not see the Dashboard, nor the reports. Even if you have saved those links and accessed them directly, you will not be able to view those pages (you will be redirected to your home page).
This change was requested by several studios and is now available to everyone. More security, more peace of mind. 🧘🏻♀️
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Do you have coaches, front-desk staff, or assistants who don't need to see your revenue, memberships, or sales? 💼 You can now choose whether certain staff members can (or can't) see your business Dashboard and reports.
✨ Why is this useful for your studio?
- You decide who sees what— Give visibility into your revenue, reports, and business metrics to accountants or partners, while hiding this info from operational staff.
- Avoid distractions— Operational roles can focus on their tasks without seeing data that's not relevant to them.
🔧 How it works
- Go to Settings > Staff.
- Edit the team member and open the Permissions tab.
- Toggle the 3rd advanced option (Show Analytics pages) on or off, then save.
👉 If turned off, the person won't see the Dashboard or any reports. Even if they saved direct links to those pages, they won't be able to view them and will be redirected to their homepage.
This change was requested by several studios and is now available to everyone. More security, more peace of mind. 🧘🏻♀️
new
Visual improvement
Don’t miss a client's birthday 🎂
🇬🇧 English explanation below ⬇️
You'll now see a label next to your clients' names on their birthday, so no one in the studio overlooks it. 🗣️🔔
👀 How can you tell?
The birthday tag automatically appears in the contact list, customer profile and in the attendance list for your classes, events or appointments, on the exact day of their birthday. 😉
Ideas to celebrate your customers
- 💌 Send them a personalized message— From their profile you can send them a warm message and strengthen your relationship with them.
- 👋 Receive them with love when entering the studio- The label will be visible wherever the client appears in the admin, so that all your staff knows that today is their day.
- 🥳 Leave them a birthday note or sing Las Mañanitas with the class— By seeing the label on the schedule or on the attendance pass, you can make their class even more special.
- 🎁 Give them a class or a discount on their birthday month— Easily identify birthdays and send them a special pass as recognition.
This improvement helps you to offer more personal and memorable experiences on this special date. ✨
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Now you'll see a birthday badge next to your clients' names on their special day, so no one at the studio misses it. 🗣️🔔
👀 How can you spot it?
The birthday badge will automatically appear on your contact list, the client's profile, and the attendance list for your classes, events, or appointments—right on their birthday. 😉
Ideas to celebrate your clients
- 💌 Send them a personalized message— From their profile, you can send a warm message and build stronger relationships.
- 👋 Greet them with love when they arrive— The badge is visible wherever the client appears in the admin, so your whole staff knows it's their day.
- 🥳 Leave a birthday note or sing to them with the class— If you spot the badge in the schedule or attendance list, you can make their class extra special.
- 🎁 Gift them a class or discount during their birthday month— Easily identify birthday clients and send them a special pass to make them feel appreciated.
This update helps you offer more personal and memorable experiences on their special day. ✨
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