Allow clients to manually trigger membership renewal to access next cycle credits early // Permitir que los clientes adelanten manualmente la renovación de su membresía para acceder anticipadamente a los créditos del siguiente ciclo
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Jeremy Ellis
🇪🇸 Ofrecemos una membresía de 4 semanas que otorga al cliente un número determinado de créditos para usar dentro de ese período.
El desafío es que los clientes no pueden reservar clases fuera del período de facturación. Deben esperar hasta que su membresía se renueve y obtengan más créditos nuevamente. Estamos buscando una función que permita al cliente adelantar manualmente la facturación para que ocurra en la renovación de su membresía. Las fechas de facturación de la membresía permanecerán iguales, pero esto les proporcionará los créditos que necesitan para que puedan comenzar a reservar clases en el siguiente ciclo de facturación.
🇬🇧 We have a 4-week membership with a certain number of credits for the client to use within the period.
The challenge is that clients cannot book classes outside of the billing period. They must wait until their membership renews and they have more credits again. We're looking for a feature where the client can manually push billing to happen on their membership renewal. The membership billing dates will remain the same, but this will give them the credits they need so they can begin booking classes into the next billing cycle.
Fernanda García
Hello everyone, Fer here from the Fitune product team. 💙
We actually have a feature for one time payment pack memberships, if your client ran out of credits before their expiration date, they're given the option to rebuy the membership when booking. That option becomes available from your membership's tab and on the my membership page as well. See more details here: https://feedback.fitune.io/changelog/clients-can-rebuy-a-pack
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If not, there is also another request similar to this one here: https://feedback.fitune.io/feature-requests/p/allow-clients-to-rebuy-same-package-before-they-run-out-of-credits-permitir-que
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Please let me know if any of the options above is what you're looking for. 😉
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Jeremy Ellis
Fernanda García Thank you Fer but this only looks to work for "Packs" and not "Memberships". Is that the case? I'm familiar with the "Buy Again" feature when the client is out of pack credits and this is super helpful. BUT when a client is on membership and they receive a certain number of credits with regular membership, they will also run out before membership renews. What I'm/we're looking for is the same "Buy Again" or "Renew Now" button for Memberships.
Fernanda García
I see what you mean now, Jeremy Ellis! Thanks for clarifying 💙 I'll bring this up to the rest of the Product team for future implementation! Seems like a very useful feature for studios 😉
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Jeremy Ellis
Fernanda García Awesome. Thank you, Fer. I look forward to having the feature available. :) : )
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Vane Lobby
This would be a great feature!
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Brenda Erdman
YES! It's the same for any membership. As an instructor I can not create an invoice for a renewal of a current membership until the exact date of the current ending membership, which means the client can not book for classes outside the active membership.
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Jeremy Ellis
Brenda Erdman Thank you, Brenda. That's exactly it. Would you please click that "Voter" button? :)